Q: How many times can I view a property?A:
There is no limit to how many viewings you can have, just in case you can’t make your mind up. However, this will always be subject to the availability of the property.
Q: Will someone from Haydn Jacks be there when I view a property?A:
We are continuing to carry out physical viewings on all of our properties, as well as providing an initial virtual tour for each property.
Under Coronavirus guidelines, we will sanitise all door handle, cupboard handles and appliance handles so you feel comfortable having a look round the property. We will respectfully socially distance during the viewing and ask you do the same.
Q: What do I do if I find a property I like?A:
Should you wish to proceed with a property we will provide you with an application guide which will explain what is required from you throughout the application process. We use HomeLet to obtain the relevant references from previous landlords, employers and of course a full credit check.
Q: What happens if I require a guarantor?A:
Should a guarantor be required they will be subject to the same reference process.
Before You Move In
Q: Is there a Property Holding Fee?A:
This fee holds the property for a period of 14 days whilst referencing is carried out. The payment is capped at the value of one weeks rent and is subject to the following conditions.
1. Upon successful referencing, the fee will be put towards your first month's rent payment.
2. Should you fail the reference having provided correct information at the application stage, you will be refunded the holding fee.
3. Should you fail the reference having provided incorrect information at the application stage, you will forfeit the holding fee.
4. Should the landlord withdraw the property you will be refunded the holding fee.
5. Shoud you withdraw your application or not complete the application within 14 days, you will forfeit the holding fee.
6. Should you fail the right to rent check, you will forfeit the holding fee.
Q: Is there a Reference Fee?A:
Please see the conditions relating to the holding fee.
Q: Is there a cost for Guarantor Reference Fee?A:
Please see the conditions relating to the holding fee.
Q: Is there a cost for Pets?A:
Should the landlord allow pets, they reserve the right to increase the monthly rent. You will be informed of the increased rent and deposit amount prior to being asked to pay the holding fee and starting your application.
During Your Tenancy
Q: Are there charges for making changes to the tenancy agreement?A:
Any changes to the tenancy agreement requested by the tenant will be subject to a charge of £50.00 (including VAT). Should the cost to the landlord/agent be higher, we are permitted to increase the charge, providing it is deemed as reasonable.
Q: Are there charges relating to services provided?A:
We are permitted to charge for the following (if applicable to your tenancy):
1. Gas, electric, water and sewerage.
2. Telephone and broadband.
3. Installation of cable / satellite
4. Subscription to cable / satellite supplier
5. TV Licence.
6. Council Tax
Q: Are there charges for the Early Termination of the Tenancy?A:
The tenant will be liable for all costs associated with re-letting the property should they request early termination. This will normally be limited to the landlords re-let fee (including VAT) and any rent payments due until such time the property is let to new tenants or the fixed term tenancy comes to an end.
Q: Are there charges relating to tenant behaviour?A:
We are permitted to charge for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys and security devices, up to the permitted limits.
Q: Are there charges for unpaid rent?A:
Payment of interest for the late payment of rent at a rate of 3% over the Bank of England Base Rate, calculated from the date the payment was due up until the date payment is received.
Q: Are there any restrictions at a property?A:
Landlords reserve the right to apply certain restrictions to a tenancy and where possible we will list them on each property advertised on the website. Here are a few examples of the type of restrictions in a tenancy.
You will be advised of any restrictions before a viewing of a property takes place. No landlord wants to separate you from your family pet, therefore even where there is a restriction in place, talk to us because the landlord may just say yes.
Q: Will I have to pay a deposit?A:
At the beginning of your tenancy we will take a deposit from you to cover for any damage or unpaid rent during your tenancy, subject to fair wear and tear guidelines. Under current legislation, the deposit is limited to an amount equivalent to 5 weeks rent.
Q: Who looks after the deposit?A:
The Housing Act 2004 stipulates that landlords are no longer able to hold on to the deposit, therefore we surrender and register your deposit with the Tenancy Dispute Service under the terms of their Custodial Scheme. We have 30 days from the beginning of the tenancy to surrender and register your deposit and you will be notified by the TDS confirming once we have done this. You will also receive the prescribed information, scheme leafelt and scheme terms within the 30 days.
Q: When can I check in?A:
Once we have a satisfactory reference and we have spoken with the landlord, we will contact you in order to arrange a tenancy start date. For ease due to Coronavirus, we will provide all paperwork electronically before the tenancy begins. Prior to key release we will:
1. Forward you the draft inventory for your approval.
2. Read the meters.
3. Test all smoke and carbon monoxide alarms.
Q: When do I need to pay rent?A:
Rents are paid in advance by standing order unless otherwise agreed by the Landlord.
Q: Do I need contents or liability insurance?A:
When renting one of our properties, we recommend you have adequate insurance in place to cover your possessions for theft or damage. We will provide you with a leaflet from the Tenant Shop who will be happy to provide you with a quote. Whether you take out insurance is your choice and will not affect your being able to apply for one of our properties.
Q: DO I NEED TO NOTIFY UTILITY SUPPLIERS AND LOCAL AUTHORITY OF MY TENANCY STARTING?A:
We use Tenant Shop to notify your water, council tax and utilities suppliers on your behalf. Tenant Shop will also save you time and money by finding the best deals for all your energy, broadband, TV and removal needs, and offer a full portfolio of insurance services providing protection for you and your home including 5* defacto rated home products.